Questions about visiting
When are the venues open?
From 15th October 2021, we’re delighted to welcome you to the new Spanish Gallery from 11am-3pm, Thursday to Saturday. All other venues will be closed but scheduled to re-open in March 2022. There are also two guided tours every day (also Thursday-Saturday) of the Long Dining Room within Auckland castle as an extension to the Spanish Gallery admission. You can book tickets here. We look forward to seeing you.
When is the Deer Park open?
The Deer Park is open every day during daylight hours. It’s free – you don’t need a ticket, and you don’t need to book. Parking is available nearby at North Bondgate Carpark.
The entrance to the Deer Park is through the Clock Tower on the Market Place. When you go through, you’ll see the wooden gates to the Deer Park straight ahead of you.
Why are the tickets timed, and why do I have to buy online?
We're limiting the number of people indoors, for everyone’s safety. That means that even if you're a Friend of The Auckland Project, you will need to book a timed slot, which tells you when you need to arrive on site. Friends of TAP can login here, to reserve your time slot.
We're a party of more than four, how do I book tickets for the same time slot?
Please book additional tickets for a subsequent time slot and tell a member of our team about your situation when you arrive.
Can I arrive before my timed slot?
Because we have to manage the number of people on site carefully in order to protect our volunteers and guests, we ask that you arrive at the time of entry. If you have bought a ticket for the Castle and Curtilage, you will have the opportunity to visit the Bowling Green, North Terrace and the Kitchen Courtyard after visiting the Castle.
Will you post my tickets to me?
No, we won’t be printing or posting tickets. If you have a smartphone, the ticket we email you will have a barcode on it, so just show our team of Meet and Greet volunteers, who will be waiting to say hello at the Spanish Gallery entrance. You can also print the ticket at home if you need to.
Can I pay at the entrance on the day?
Payment can now also be made on the day by card or cash at the entrance of the Spanish Gallery. There might be a slight wait upon arrival in order for us to safely manage the flow of guests. We recommend booking online in advance to avoid disappointment.
What if I have to isolate and can't visit?
If you're unwell and have to cancel your ticket, we're very happy to refund or re-arrange your visit. If you need to do so, please contact us before the date of your visit where possible.
What Covid health and hygiene measures are you implementing?
We're maintaining measures put in place to keep everyone safe:
- For everyone's benefit, please stay home if you’re experiencing any symptoms of COVID-19, however mild, or have been told to self-isolate. Let us know if this is the case in advance of your visit by completing our contact form. We look forward to welcoming you at a more suitable time
- We're limiting the number of tickets available to allow everyone enough space to enjoy their visit
- One-way systems are in place, and we ask you to be considerate of others by maintaining a distance
- Hygiene stations are available for you to use. We ask that you practice great hygiene standards at all times, including regular hand washing, frequent use of hand sanitiser, and catching any coughs or sneezes in your elbow
- In line with government guidance, we encourage you to register your visit with NHS Test and Trace upon arrival by scanning the QR code or by giving your details to a member of staff
Are the toilets open?
Toilets are available in the Spanish Gallery, but not as part of the Long Dining Room Tour within Auckland Castle.
Where can I find the venues?
The Spanish Gallery is right in the heart of Bishop Auckland's Market Place. The Castle, Deer Park and Walled Garden are beyond the Clock Tower, which is also on the Market Place. The sat nav for North Bondgate, our car park, is DL14 7PG. It's a five minute walk between the car park and the Spanish Gallery.
Are pets allowed?
Much as we love animals of every kind, only Guide or Hearing Dogs are allowed in the Castle grounds and the Spanish Gallery. Furry (or indeed feathery) companions are very welcome in the Deer Park, where they can enjoy over 150 acres of fun.
Why have the tickets changed?
This year we’ve had to change our ticketing, partly because everyone needs to book a timed ticket due to social distancing, and partly because we’re opening up new gardens and tours, which weren’t available before. The Spanish Gallery has recently opened, the Faith Museum next year, and the Great Garden and Wilderness Garden will be opening too. So, there will be a lot more to see, explore and enjoy, and our ticket prices will reflect those changes. The best way to enjoy all the galleries, gardens and museums is to become a Friend of The Auckland Project.
I bought an Auckland Pass in 2019/20 – what’s happening with them?
This year, the Auckland Pass isn’t on sale.
The Auckland Project is a community based charity. We were lucky enough to have generous donors who helped us to get going – but we rely on people buying tickets to our venues in order to keep going. Like so many organisations, coronavirus had a major impact on The Auckland Project, especially as the Castle had only just re-opened.
The cost of an Auckland Pass is similar to a day pass – it’s the cost of one visit, then the added benefit of being able to come back as many times as you like in a year for just a little extra.
If you are happy to donate the value of your Auckland Pass to help keep us operating, we would very much appreciate it. By doing so, you’re helping people to access jobs, apprenticeships and training, and making sure that everyone can enjoy the historic and beautiful spaces here.
We know that not everyone is able to donate the price of their Auckland Pass, so if you would like to talk to us about it, please fill in our contact form. We are operating with a very small team at the moment, but we’ll get in touch as soon as possible. Thank you so much for supporting us.
Questions about The Auckland Project
What have you been up to?
While our sites have been closed we've been hard at work supporting our community and making sure the rest of our building projects keep on track. Over the last year, our catering team has made over 20,000 meals for the community, which have been distributed thanks to a wide network of partner organisations and volunteers. Every week, fresh vegetables are sent out from the Walled Garden to support local food banks, charities and schools. On site, the Faith Museum and Spanish Gallery construction works have been completed, and the Clock Tower has been fully restored to its former glory.
When is Auckland Tower re-opening?
At the moment we’re focusing our attention on getting Auckland Castle and the Mining Art Gallery open safely. The safety and comfort of our guests, volunteers, and staff is the most important thing to us – so it’s important that we make sure we can give you a fantastic experience before opening all of our sites.
If you’re missing the shop, the Spanish Gallery shop is open Thursday – Saturday, so why not book a ticket to see the new exhibition in the Spanish Gallery and have some retail therapy at the same time.
Is the Faith Museum finished?
Although the building is complete, there’s a huge amount of work to do for the exhibition inside. Our fantastic designers, Studio MB, are currently working hard with our curators to make the Faith Museum become a reality, and we hope to open it next year. You can read more about the Faith Museum here.
Why are you digging outside the Castle?
The Castle has a truly fascinating archaeological history, and this summer we have a team from Durham University on site – they are exploring outside the Castle, and we’ll let you know what they find. Especially if it’s buried treasure.
What’s happening with the top section of the Walled Garden?
During 2020, we had to re-evaluate our finances in light of coronavirus, and very sadly, we had to cancel our plans for the Saana bubble restaurant, which had been planned for the Upper Walled Garden. We’re currently working with a team of architects to create a new scheme for the Upper Walled Garden. The new design will be a wonderful offering which complements the landscape, and the seven other Gardens in the Castle estate which we'll be sharing more about over the coming weeks and months.