Information for visitors with additional access needs
We want as many people as possible to experience this wonderful part of the world, so areas have been redeveloped for maximum accessibility. Both the Castle and Mining Art Gallery are accessible to wheelchairs. Unfortunately, the Walled Garden is not accessible to wheelchairs yet. We are working with the designers for the Upper Walled Garden to ensure a lift is in place, and we look forward to welcoming everyone to the Garden when that section is finished.
A complimentary ticket for a personal assistant/essential carer is available for visitors with disabilities.
If you would like to talk to us about your specific requirements before visiting, please get in touch.
Parking is located at North Bondgate car park in the heart of Bishop Auckland and a five-minute walk from the Castle. The route from the car park to the Castle is flat and well maintained.
Auckland Castle, Auckland Tower and the Mining Art Gallery have accessible lifts so that visitors can access each floor.
Accessible toilets are located in each of our venues. You can find public toilets at Auckland Tower, which are also fully accessible.
Assistance dogs are welcome in our venues.
A hearing loop is available at the Welcome Desk in both the Mining Art Gallery and Auckland Tower.
As development work is still happening around Auckland Castle, the Deer Park access route along the Broadwalk is not considered accessible, although a pedestrian route is kept open during daylight hours. We would recommend a motorised wheelchair for the Deer Park itself because of the terrain and change in levels. While the park has uneven ground, it is not too hilly or challenging.
Once construction is complete, the walkway through the Clock Tower will not include cobbles, which will make the Broadwalk accessible for those with limited mobility.
We have a small number of manual wheelchairs available for use around our site. If you would like to discuss your requirements, please get in touch.
CASTLE, GALLERIES, MUSEUMS: A LOT TO EXPLORE...
Once the private home of the Prince Bishops of Durham, the castle was built as a symbol of power and authority
Enjoy a bird's eye view across the town, buy tickets and get all the information you need to enjoy your visit
Explore the landscape of this peaceful park, the hunting grounds of the Prince Bishops of Durham
The ticket office is open and the whistle’s polished, all that’s needed to depart is you! We acquired Weardale Railway in 2020 because we wanted to preserve an exciting and important part of North East’s history.