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Venues

Accessibility

Information for visitors with additional access needs

We want as many people as possible to experience this wonderful part of the world, so areas have been redeveloped for maximum accessibility. The Castle, Mining Art Gallery and Spanish Gallery are accessible to wheelchairs. Unfortunately, the Walled Garden is not accessible to wheelchairs yet. We are working with the designers for the Upper Walled Garden to ensure a lift is in place, and we look forward to welcoming everyone to the Garden when that section is finished.

A complimentary ticket for a personal assistant/essential carer is available for visitors with disabilities.

If you would like to talk to us about your specific requirements before visiting, please get in touch.

Mining Art Gallery
Auckland Castle September 2020
Auckland Tower at night

Accessibility guides

Find out more about the facilities available in our venues.

flowers

Our facilities

Accessible parking

Parking is located at North Bondgate car park in the heart of Bishop Auckland and a five-minute walk from the Castle. The route from the car park to the Castle is flat and well maintained.

Accessible lifts

Auckland Castle, Auckland Tower, Spanish Gallery and the Mining Art Gallery have accessible lifts so that visitors can access each floor.

Accessible toilets

Accessible toilets are located in each of our venues. You can find public toilets at Auckland Tower, which are also fully accessible.

Assistance dogs

Assistance dogs are welcome in our venues.

Induction loops

A hearing loop is available at the Welcome Desk in the Mining Art Gallery, Spanish Gallery and Auckland Tower.

Deer Park

As development work is still happening around Auckland Castle, the Deer Park access route along the Broadwalk is not considered accessible, although a pedestrian route is kept open during daylight hours. We would recommend a motorised wheelchair for the Deer Park itself because of the terrain and change in levels. While the park has uneven ground, it is not too hilly or challenging.

Once construction is complete, the walkway through the Clock Tower will not include cobbles, which will make the Broadwalk accessible for those with limited mobility.

Wheelchair hire

We have a small number of manual wheelchairs available for use around our site. If you would like to discuss your requirements, please get in touch.